KYC and Verification

At Fun Casino, maintaining a secure and trustworthy gaming environment for all our players is paramount. Verifying your identity is a fundamental step in achieving this. It allows us to comply with stringent regulatory requirements set by our licensing authority, preventing fraud, money laundering, and underage gambling. Our commitment is to protect both our players and the integrity of our platform. By understanding who our players are, we can offer a safer, more responsible, and ultimately more enjoyable experience at Fun Casino.

KYC, or Know Your Customer, is a standard regulatory process in the financial and gaming industries. It involves collecting and verifying personal information from our customers. For Fun Casino, this means gathering documents that confirm your identity, address, and sometimes your source of funds. This process is not unique to online casinos, banks, investment firms, and other regulated entities also conduct KYC. It is a crucial part of our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, ensuring that Fun Casino operates within legal and ethical boundaries.

Verification is an ongoing process that may be triggered at various stages of your relationship with Fun Casino. Typically, you will be asked to complete initial verification:

• Upon registration of your account.
• Before making your first withdrawal.
• When your cumulative deposits or withdrawals reach a certain threshold.
• If there are any changes to your personal information, such as a new address.
• If our internal monitoring systems flag unusual or suspicious activity on your account.
• Periodically, as part of our ongoing due diligence, even if you have been verified before.

We may also request verification at any other time we deem necessary to comply with our legal and regulatory obligations.

To complete your verification, Fun Casino may request several types of documents. These requests are made in accordance with legal requirements and our internal security protocols. The specific documents needed can vary depending on your location, the information we already hold, and the nature of the transaction or activity. We will always specify exactly what is required when we contact you.

To confirm your identity, we typically require a clear, legible copy of one of the following government-issued identification documents:

• Passport: The photo page, ensuring all details are visible and the document is not expired.
• National ID Card: Both the front and back, showing all relevant information and that it is current.
• Driving Licence: Both the front and back, ensuring it is valid and clearly displays your photo, name, and date of birth.

The document must be valid and clearly show your full name, date of birth, photo, and an expiry date. The information on your ID must match the details registered on your Fun Casino account.

To verify your residential address, we require a document issued within the last three months, clearly showing your full name and address. Acceptable documents include:

• Utility Bill: Such as electricity, gas, water, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a reputable financial institution.
• Government-Issued Correspondence: For example, a tax statement or official letter.

The document must be dated within the last 90 days, display your full name, and match the address registered on your Fun Casino account. Screenshots of online bills or statements are acceptable, provided they are complete and legible, showing the issuer's logo and the date of issue.

To ensure the security of your transactions and prevent unauthorised use of payment instruments, we may ask you to verify your payment methods. This could involve:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the three-digit CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account page, clearly showing your name and the email address associated with the account.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, account number, and recent transactions to Fun Casino.

The name on the payment method must always match the name registered on your Fun Casino account. We do not permit third-party payments.

In certain circumstances, particularly for larger transactions or if our risk assessment requires it, Fun Casino may request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) obligations. This could involve providing documents that demonstrate how you generate your income or acquire your wealth. Examples include:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Tax returns.
• Proof of inheritance or property sale.

This information helps us ensure that the funds used for gambling are legitimate and not derived from criminal activities. We understand that this is sensitive information, and it is handled with the utmost confidentiality.

Once you submit your documents, our dedicated verification team reviews them. We strive to process all submitted documents as quickly as possible. Our standard processing time is typically within 24 to 48 hours. However, during peak periods or if additional information is required, this may take longer. We will notify you via email or through your Fun Casino account messaging system once your documents have been reviewed or if further action is needed. Please ensure that all submitted documents are clear, complete, and meet the specified requirements to avoid delays.

Fun Casino employs robust security measures to protect your personal and financial information. All documents submitted for verification are stored securely in encrypted databases, accessible only by authorised personnel. We adhere to strict data protection regulations, including GDPR, ensuring your privacy is maintained at all times. Your documents will not be shared with third parties unless legally required by our licensing authority or other regulatory bodies. For more details on how we handle your data, please refer to our Privacy Policy.

Fun Casino is fully committed to preventing money laundering and the financing of terrorism. Our KYC and verification procedures are integral to our anti-money laundering (AML) framework. We continuously monitor transactions and account activity for any signs of suspicious behaviour. Any activity that appears to be an attempt to launder money or finance illegal activities will be reported to the relevant authorities, as required by law. By playing at Fun Casino, you agree to cooperate fully with our AML efforts.

Underage gambling is strictly prohibited. Fun Casino only accepts players who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. Our verification process includes robust age verification checks to ensure that no minors can access our services. We may use third-party age verification services in addition to requesting identity documents. Any account found to belong to a minor will be immediately closed, and any funds or winnings will be forfeited. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

If your verification is delayed, it usually means we require further information or clarification regarding the documents you have provided. We will contact you with specific instructions on what is needed. If verification is unsuccessful after multiple attempts, or if we cannot verify your identity to our satisfaction, we may be required to suspend or close your Fun Casino account. This decision is made in compliance with our regulatory obligations to maintain a secure and responsible gaming environment. We will communicate the reasons for such actions where legally permitted.

Should you have any questions or require assistance with the verification process, our customer support team is available to help. You can reach us via live chat, email, or telephone. Please provide as much detail as possible when contacting us, including your Fun Casino username, so we can assist you efficiently. Our team is trained to guide you through the requirements and resolve any issues you may encounter during verification.